Contact information

At Sarah Flowers, we respect your privacy and are committed to protecting the personal contact information you share with us.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Recipient contact details

This information is collected solely for order processing and customer service purposes.

2. How Your Information Is Used

Your contact information is used to:

  • Process and confirm orders

  • Coordinate deliveries

  • Communicate about order updates

  • Provide customer support

  • Resolve complaints or inquiries

We will never use your contact details for purposes unrelated to your order without your consent.

3. Information Sharing

Sarah Flowers does not sell, trade, or rent customer contact information.

Your details may only be shared with:

  • Delivery personnel

  • Payment processing providers

  • Service partners required to fulfill your order

All third parties are required to handle information securely.

4. Data Protection

We implement reasonable technical and organizational measures to protect your information against:

  • Unauthorized access

  • Loss or misuse

  • Disclosure

Payment details are processed via secure gateways and are not stored by Sarah Flowers.

5. Marketing Communications

You will only receive promotional messages if you have chosen to opt in. You may unsubscribe at any time.

6. Data Retention

Customer contact information is retained only as long as necessary for order records, legal compliance, and customer service purposes.

7. Your Rights

You may request to:

  • Update your information

  • Access the data we hold

  • Request deletion (where legally permitted)

Requests can be made via our customer support contact.

8. Policy Updates

Sarah Flowers reserves the right to update this policy as required. Changes will be reflected on this page.